Customer Service FAQs
A number of frequently asked questions about EatingWell subscriptions can be found below. If you don't see what you're looking for, please contact our customer service department.
To access your account online please click here or e-mail us at ETGcustserv@cdsfulfillment.com
Q: How do I subscribe to EatingWell?
A: Click here to order online or contact our subscription customer service at ETGcustserv@cdsfulfillment.com or 1-800-337-0402.
Q: When will I receive my first issue?
A: Please allow 6-8 weeks for delivery of your first copy of EatingWell.
Q: How do I give an EatingWell gift subscription?
A: Click here to order gift subscriptions online or contact our subscription customer service at ETGcustserv@cdsfulfillment.com or 1-800-337-0402.
Q: I receive duplicate copies. What should I do?
A: E-mail us at ETGcustserv@cdsfulfillment.com or call our subscription customer service at 1-800-337-0402.
Change of Address
Q: How do I change my mailing address?
A: You can change your address online by clicking here or contact customer service by phone or mail using the information above. Please contact us at least 4-6 weeks before you need the change to take effect.
Q: Why do I continue to receive bills after I have paid for my subscription?
A: Occasionally your payment and our invoice cross in the mail. If you continue to receive bills more than six weeks after you sent your payment, please let us know so we can ensure that your account has been credited properly. If you ordered through a third party, such as a school subscription program, please check with them to ensure that your order was received and processed.
Q: Is it safe to subscribe online?
A: Yes. It's not only safe but also quick and easy.
Q: How do I know when my subscription expires?
A: Your subscription expiration date appears on your mailing label and also on your renewal notice on the right-hand corner above your name.
Q: How do I renew my subscription?
A: Click here to renew online or contact our subscription customer service at ETGcustserv@cdsfulfillment.com or 1-800-337-0402.
Q: What if I received a damaged issue?
A: Please visit our customer self-service site here or e-mail us at ETGcustserv@cdsfulfillment.com. If the issue you are looking for is sold out we'll extend your subscription to replace the damaged issue.
LATE OR MISSED ISSUES
Q: What if my issue arrives late?
A: If you have seen EatingWell on the newsstand and have not yet received your copy, it's probably on its way to you. Your magazine should arrive approximately two weeks prior to the cover date. If you haven't received your issue by the first of the month, please e-mail ETGcustserv@cdsfulfillment.com or call 1-800-337-0402.
Q: What if I have missed an issue?
A: We may have an incorrect address on file or we may not have received your renewal payment. You can click here to verify if your name, address and payment information are correct before contacting us. If the information is correct, please click here to let us know and we'll send you the missing issue. If the issue you are looking for is sold out we'll extend your subscription to replace the missed issue.
Q: How can I order back issues?
A: Please contact our product department to order directly from our website.
Q: I have a question about the magazine, a recipe or the website. Who do I contact?
A: We welcome your comments or questions. Please click here to go to our feedback page.
Q: I don't want my name made available to other companies. What should I do?
A: EatingWell shares subscribers' names with companies whose products we feel would be of interest to you. Many of our subscribers enjoy the opportunity to shop for merchandise or to take advantage of special offers and events. However, if you would like your name excluded from those mailings, click here to update your email preferences online or e-mail us at ETGcustserv@cdsfulfillment.com.
Q: How do I cancel my subscription?
A: Please call us, write us or just write "cancel" on your invoice and mail it back to us.
Q: Will I get my money back if I cancel my subscription?
A: A refund will be issued for all the remaining copies that haven't been mailed at the time of the cancellation. For further assistance please e-mail us at ETGcustserv@cdsfulfillment.com or call customer service at 1-800-337-0402.